Microsoft Outlook is a powerful email and calendar application widely used by government institutions to manage official communications securely and efficiently. It offers integrated features such as email organization, calendar scheduling, contact management, task tracking, and meeting coordination, making it ideal for streamlining daily workflows. With built-in security features like encryption, spam filtering, and multi-factor authentication, Outlook helps protect sensitive government data while ensuring reliable communication among officials, departments, and external stakeholders. Its compatibility with Microsoft Exchange and cloud services also enhances collaboration and accessibility across devices.

Introduction to Information and Communication Technology (ICT) provides a foundational understanding of how digital tools and systems are used to manage, process, and communicate information. It covers essential concepts such as computer hardware, software, networks, the internet, and the role of ICT in everyday life, education, business, and government. By exploring both theoretical knowledge and practical applications, learners gain the basic digital skills necessary to navigate and use technology effectively and responsibly in a rapidly evolving digital world.